Returns & Exchanges
At Prime Food Distributor, we prioritize the freshness and safety of your ingredients. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or exchange.
Inspect Your Order
Thoroughly check all perishable and non-perishable items immediately upon delivery to ensure they meet your quality expectations and order specifications.
Document the Issue
In the event of damage or spoilage, take clear photographs of the product and the packaging, noting the batch number and expiration date.
Submit a Claim
Contact our customer service team via email or phone within 24 hours to provide your order number and the documentation of the affected items.
Receive Credit or Replacement
Once approved, we will either issue a credit to your account or schedule an expedited delivery for a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing